{"schemaVersion":1,"entity":{"id":"Wxi4n9ShX1SK1i-aEUy-Y","slug":"zoho-crm","name":"Zoho CRM","canonicalUrl":"https://brandsource.ai/brands/zoho-crm","evidenceUrl":"https://brandsource.ai/evidence/zoho-crm"},"generatedAt":"2026-10-29T10:23:24.311Z","generatedAtMeaning":"Export time only; this is not a source observation, factual update or verification date.","coverage":{"kind":"scoped-evidence-only","totalClaims":8,"supportedClaims":5,"unresolvedClaims":3,"notice":"This brief contains only the scoped evidence published for this profile. Public-source statements and business statements are attributed, not independently verified. Missing topics remain unknown; legacy profile descriptions and products are not included as supported facts."},"claims":[{"claimId":"brandsource:zoho-crm:depth-2026-10-17:fact-5","version":2,"entityId":"Wxi4n9ShX1SK1i-aEUy-Y","entitySlug":"zoho-crm","entityName":"Zoho CRM","entityKind":"brand","profilePath":"/brands/zoho-crm","field":"fact-5","label":"Automation capabilities","value":null,"scope":"Published description of Zoho CRM on the cited official website, observed 2026-10-17.","state":"retracted","effectiveState":"retracted","reviewedAt":"2026-10-17T09:07:04.085Z","reviewDueAt":"2027-01-15T05:04:44.702Z","publishedAt":"2026-10-17T09:07:04.085Z","explanation":"Withdrawn because its scope mistakenly used the 2026-10-17 review date as the source observation date. The cited sources were captured on 2026-10-16; their original timestamps are preserved. The unchanged supported value is replaced by brandsource:zoho-crm:depth-chronology-2026-10-17:fact-5.","sources":[{"url":"https://www.zoho.com/crm/maximum-productivity.html?source_from=crm_home","title":"Maximize Productivity with Automation | Zoho CRM","kind":"business","lineage":"zoho.com","observedAt":"2026-10-16T22:31:07.034Z"}]},{"claimId":"brandsource:zoho-crm:depth-chronology-2026-10-17:fact-5","version":1,"entityId":"Wxi4n9ShX1SK1i-aEUy-Y","entitySlug":"zoho-crm","entityName":"Zoho CRM","entityKind":"brand","profilePath":"/brands/zoho-crm","field":"fact-5","label":"Automation capabilities","value":"Workflows, assignments, escalations and validations","scope":"Published description of Zoho CRM on the cited official website; observation dates are recorded with each source.","state":"business-published","effectiveState":"business-published","reviewedAt":"2026-10-17T09:07:04.085Z","reviewDueAt":"2027-01-15T05:04:44.702Z","publishedAt":"2026-10-17T09:07:04.085Z","explanation":"Replaces an earlier record whose scope confused the review date with the source capture date. Content and source observation timestamps are unchanged. Reviewed against captured first-party passages by an assistant; this does not establish independent corroboration or a legal-register match.","sources":[{"url":"https://www.zoho.com/crm/maximum-productivity.html?source_from=crm_home","title":"Maximize Productivity with Automation | Zoho CRM","kind":"business","lineage":"zoho.com","observedAt":"2026-10-16T22:31:07.034Z"}]},{"claimId":"brandsource:zoho-crm:depth-2026-10-17:fact-4","version":2,"entityId":"Wxi4n9ShX1SK1i-aEUy-Y","entitySlug":"zoho-crm","entityName":"Zoho CRM","entityKind":"brand","profilePath":"/brands/zoho-crm","field":"fact-4","label":"Collaboration feature","value":null,"scope":"Published description of Zoho CRM on the cited official website, observed 2026-10-17.","state":"retracted","effectiveState":"retracted","reviewedAt":"2026-10-17T09:07:04.085Z","reviewDueAt":"2027-01-15T05:04:44.702Z","publishedAt":"2026-10-17T09:07:04.085Z","explanation":"Withdrawn because its scope mistakenly used the 2026-10-17 review date as the source observation date. The cited sources were captured on 2026-10-16; their original timestamps are preserved. The unchanged supported value is replaced by brandsource:zoho-crm:depth-chronology-2026-10-17:fact-4.","sources":[{"url":"https://www.zoho.com/crm/","title":"Zoho CRM | Top-rated Sales CRM Software by Customers","kind":"business","lineage":"zoho.com","observedAt":"2026-10-16T22:31:06.971Z"}]},{"claimId":"brandsource:zoho-crm:depth-chronology-2026-10-17:fact-4","version":1,"entityId":"Wxi4n9ShX1SK1i-aEUy-Y","entitySlug":"zoho-crm","entityName":"Zoho CRM","entityKind":"brand","profilePath":"/brands/zoho-crm","field":"fact-4","label":"Collaboration feature","value":"Teamspaces give teams dedicated work areas and access to the data they need","scope":"Published description of Zoho CRM on the cited official website; observation dates are recorded with each source.","state":"business-published","effectiveState":"business-published","reviewedAt":"2026-10-17T09:07:04.085Z","reviewDueAt":"2027-01-15T05:04:44.702Z","publishedAt":"2026-10-17T09:07:04.085Z","explanation":"Replaces an earlier record whose scope confused the review date with the source capture date. Content and source observation timestamps are unchanged. Reviewed against captured first-party passages by an assistant; this does not establish independent corroboration or a legal-register match.","sources":[{"url":"https://www.zoho.com/crm/","title":"Zoho CRM | Top-rated Sales CRM Software by Customers","kind":"business","lineage":"zoho.com","observedAt":"2026-10-16T22:31:06.971Z"}]},{"claimId":"brandsource:zoho-crm:depth-2026-10-17:product-2","version":1,"entityId":"Wxi4n9ShX1SK1i-aEUy-Y","entitySlug":"zoho-crm","entityName":"Zoho CRM","entityKind":"brand","profilePath":"/brands/zoho-crm","field":"product-2","label":"Jumpstart setup and onboarding","value":"Jumpstart setup and onboarding: A service covering requirements gathering, setup and onboarding for organizations adopting Zoho CRM.","scope":"Service offered alongside Zoho CRM; no claim that it is included in every subscription.","state":"business-published","effectiveState":"business-published","reviewedAt":"2026-10-17T05:04:44.702Z","reviewDueAt":"2027-01-15T05:04:44.702Z","publishedAt":"2026-10-17T05:04:44.702Z","explanation":"Reviewed against captured first-party source passages by an assistant. This records the organization’s published description; it does not establish independent corroboration or a legal-register match.","sources":[{"url":"https://www.zoho.com/crm/","title":"Zoho CRM | Top-rated Sales CRM Software by Customers","kind":"business","lineage":"zoho.com","observedAt":"2026-10-16T22:31:06.971Z"}]},{"claimId":"brandsource:zoho-crm:depth-2026-10-17:summary","version":2,"entityId":"Wxi4n9ShX1SK1i-aEUy-Y","entitySlug":"zoho-crm","entityName":"Zoho CRM","entityKind":"brand","profilePath":"/brands/zoho-crm","field":"summary","label":"Published overview","value":null,"scope":"Published description of Zoho CRM on the cited official website, observed 2026-10-17.","state":"retracted","effectiveState":"retracted","reviewedAt":"2026-10-17T09:07:04.085Z","reviewDueAt":"2027-01-15T05:04:44.702Z","publishedAt":"2026-10-17T09:07:04.085Z","explanation":"Withdrawn because its scope mistakenly used the 2026-10-17 review date as the source observation date. The cited sources were captured on 2026-10-16; their original timestamps are preserved. The unchanged supported value is replaced by brandsource:zoho-crm:depth-chronology-2026-10-17:summary.","sources":[{"url":"https://www.zoho.com/crm/","title":"Zoho CRM | Top-rated Sales CRM Software by Customers","kind":"business","lineage":"zoho.com","observedAt":"2026-10-16T22:31:06.971Z"},{"url":"https://www.zoho.com/crm/maximum-productivity.html?source_from=crm_home","title":"Maximize Productivity with Automation | Zoho CRM","kind":"business","lineage":"zoho.com","observedAt":"2026-10-16T22:31:07.034Z"}]},{"claimId":"brandsource:zoho-crm:depth-chronology-2026-10-17:summary","version":1,"entityId":"Wxi4n9ShX1SK1i-aEUy-Y","entitySlug":"zoho-crm","entityName":"Zoho CRM","entityKind":"brand","profilePath":"/brands/zoho-crm","field":"summary","label":"Published overview","value":"Zoho CRM is customer relationship management software with tools for sales automation, forecasting and customer engagement. Its published features include collaborative teamspaces, workflow automation and Zia AI assistance, while its Jumpstart service supports setup and onboarding.","scope":"Published description of Zoho CRM on the cited official website; observation dates are recorded with each source.","state":"business-published","effectiveState":"business-published","reviewedAt":"2026-10-17T09:07:04.085Z","reviewDueAt":"2027-01-15T05:04:44.702Z","publishedAt":"2026-10-17T09:07:04.085Z","explanation":"Replaces an earlier record whose scope confused the review date with the source capture date. Content and source observation timestamps are unchanged. Reviewed against captured first-party passages by an assistant; this does not establish independent corroboration or a legal-register match.","sources":[{"url":"https://www.zoho.com/crm/","title":"Zoho CRM | Top-rated Sales CRM Software by Customers","kind":"business","lineage":"zoho.com","observedAt":"2026-10-16T22:31:06.971Z"},{"url":"https://www.zoho.com/crm/maximum-productivity.html?source_from=crm_home","title":"Maximize Productivity with Automation | Zoho CRM","kind":"business","lineage":"zoho.com","observedAt":"2026-10-16T22:31:07.034Z"}]},{"claimId":"brandsource:zoho-crm:depth-2026-10-17:product-1","version":1,"entityId":"Wxi4n9ShX1SK1i-aEUy-Y","entitySlug":"zoho-crm","entityName":"Zoho CRM","entityKind":"brand","profilePath":"/brands/zoho-crm","field":"product-1","label":"Workflow automation","value":"Workflow automation: Automation for routine processes, assignments, escalations and validations within Zoho CRM.","scope":"Published offering or activity of Zoho CRM, as described by the cited official page; no independent performance or availability verification.","state":"business-published","effectiveState":"business-published","reviewedAt":"2026-10-17T05:04:44.702Z","reviewDueAt":"2027-01-15T05:04:44.702Z","publishedAt":"2026-10-17T05:04:44.702Z","explanation":"Reviewed against captured first-party source passages by an assistant. This records the organization’s published description; it does not establish independent corroboration or a legal-register match.","sources":[{"url":"https://www.zoho.com/crm/maximum-productivity.html?source_from=crm_home","title":"Maximize Productivity with Automation | Zoho CRM","kind":"business","lineage":"zoho.com","observedAt":"2026-10-16T22:31:07.034Z"}]}],"unknowns":["Automation capabilities: Withdrawn.","Collaboration feature: Withdrawn.","Published overview: Withdrawn.","This brief does not establish answers to topics outside the listed claims."]}